Contact American Casino

If you have a question about how we review online casinos, a correction to flag, or a responsible gambling concern you would like to raise, this is the right place. Below you will find how to reach us, what to include in your message, and what to expect back.

How to Reach the American Casino Team

Email is the most direct route to our editorial team. Write to us at [email protected] and someone will read your message personally. We do not use automated filters as a substitute for a real reply, so please allow up to two working days for a response. During unusually busy periods it may take a little longer — we appreciate your patience.

To help us get back to you faster, include a brief description of your enquiry at the top of your message. A line or two explaining what you need means we can direct it to the right person straight away rather than going back and forth.

What You Can Write to Us About

We receive messages covering a wide range of topics. The most common reasons people contact us include:

Questions about our reviews and rankings — If you want to understand how we assess payout rates, licensing, or any other factor we cover, ask us directly.
Corrections and factual updates — Casino offers, terms and regulations change. If you spot something on the site that looks out of date or inaccurate, we want to know. We take accuracy seriously and will investigate promptly.
Feedback on our content — Suggestions for topics to cover, games to look into, or formats that would serve you better are all welcome.
Partnership and editorial enquiries — If you represent a brand or organisation and would like to explore how we might work together, please introduce yourself and outline your proposal clearly. Note that commercial relationships do not influence our editorial rankings.
Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention it in your message and we will point you to the appropriate support services right away.
Technical issues — Broken links, pages that will not load, or anything that looks wrong on the site — let us know and we will look into it.

Responsible Gambling Support

American Casino covers real-money online gambling. We believe that access to help should be easy to find, not buried. If gambling has stopped being enjoyable, or if it is affecting your finances, relationships or wellbeing, please reach out to one of the following organisations before contacting us — they are better placed to help quickly:

National Council on Problem Gambling (NCPG) — Helpline: 1-800-522-4700, available 24 hours a day, seven days a week. Text "HELPLINE" to 233-373.
Gamblers Anonymous — ga.org offers meeting finders and peer support across the United States.
SAMHSA National Helpline — 1-800-662-4357, for broader mental health and substance use support.

Most licensed online casinos operating in regulated US states also offer self-exclusion programmes, deposit limits and session timers directly within your account settings. Setting these up before you play is good practice.

A Note on Our Editorial Independence

American Casino is a comparison and review site. We earn commission when readers follow links to casino partners — that is how the site is funded. That commercial arrangement does not determine how we rank or assess any casino. Our editorial positions are based on researched criteria including payout rates, licensing status, banking options and bonus terms. If you believe a review is unfair or inaccurate, tell us: we will review the evidence and update our content where warranted.

All casinos featured on this site hold licences from recognised regulators. We verify that each site uses HTTPS encryption and, where applicable, certified random number generators. No casino can buy a higher position on these pages.

What Happens After You Email Us

Every message is read by a member of our team. You will not receive a generic automated acknowledgement in place of a real answer. Our target turnaround is two working days. If your enquiry requires research — for example, verifying a claim about a casino's terms — it may take a little longer and we will let you know.

We do not share personal information submitted by email with third parties, and we do not add senders to marketing lists without consent.

Before You Write — Quick Answers

Some questions come up regularly. These may save you a wait:

Which casinos are available in my state? — Legal online casino gambling in the US is regulated at state level. Availability depends on where you are physically located when you play, not just where you live. Check your state's gaming commission website for the current list of authorised operators.
What is the minimum age to gamble online in the US? — The minimum age is 21 in all states where real-money online casino gambling is currently legal.
Why was my withdrawal delayed? — Casinos typically require identity verification (KYC) before processing a first withdrawal. Delays are most often caused by outstanding document checks or a pending wagering requirement on a bonus. Contact the casino's support team directly — they have access to your account details and can resolve it faster than we can.
Are the bonuses on your site still active? — Offers change frequently. We update our listings regularly, but always read the current terms on the casino's own site before claiming anything.

Thank you for visiting American Casino. Whether your message is a quick question or a detailed concern, we will give it proper attention.